Financial Websites: Banking Industry Case Study

The challenge

Background

A large credit card company, in need of aggressive market education in regards to taking loans online.


Goal

Covering a new critical mass, segmenting different audiences and meeting them with personalized messages to increase brand awareness and sales.


Market

Online loans (local market)


User Concerns

Dealing with the three most common objections in a user’s customer journey of taking a loan from a credit card company:


Trust

“only banks are trustworthy when it comes to taking a loan”


Unfamiliar Process

“how easy/ fast is the process of taking a loan from a credit card company? what are the steps?”


Interest

“Credit card companies charge higher interest fees than banks”

Online marketing icons
Online marketing icons

Solution

First interaction

Segmenting audiences based on the most common reasons for taking a loan – allows us to serve personalized media for each segment.


Second interaction

Product trust 

showing testimonials from happy customers talking about the same reason they took a loan (continuity from the first interaction)


Brand trust

how well established is the company, loan calculator widget


Third interaction

converting the users by providing a clear explanation about the loan process

The end result:

img